At Aurora Home Health, we are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information—including any information provided through our SMS (text messaging) services.
Information We Collect via SMS
When you opt in to receive SMS messages from us, we may collect the following information:
- Your name
- Mobile phone number
- Communication preferences
- Responses to messages (e.g., confirmations, feedback)
- Health-related communication relevant to your care (e.g., appointment reminders, wellness check-ins)
How We Use Your SMS Data
We use your information solely to:
- Deliver SMS messages related to your care and services
- Send appointment reminders, visit confirmations, care updates, and educational content
- Respond to your requests (e.g., help commands or rescheduling)
- Improve our patient communication services
We do not sell, rent, or share your SMS information with third parties for marketing purposes.
Data Security
All personal health information shared via SMS is handled in accordance with HIPAA regulations and industry best practices. However, please note that standard SMS messaging is not encrypted, and sensitive health data is limited in text communications to protect your privacy.
Opt-Out Option
You can opt out of receiving SMS messages at any time by replying STOP to any message. This will permanently unsubscribe your number from future SMS communications.
Help and Contact Information
To request assistance or update your communication preferences, reply HELP to any SMS message or contact us directly:
Aurora Home Health
Phone: 866-934-7060
Website: www.aurorahh.com
By using our SMS services, you acknowledge that you have read and agree to the terms outlined in this Privacy Policy.
